For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. How about using a 10m RJ11 to RJ11 telephone cable. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. Tudor. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Another option might include. On top of that, Virgin Media also offers a self-install option. Screwless Faceplate. To make calls, you'll need to connect the cable from your phone into the TEL1 socket on the back of your Virgin Media hub. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. When you’re booking your move, let us know if you want to choose a new package for your new home. Both Sky and Virgin Media will be reluctant to let you go. Plug into the Hub. 8 March 2011 at 8:29AM. Browse Virgin Media Virgin Media Community. Make sure to take our kit with you when you move. Remember, have your Virgin Media network name and WiFi password ready. And, of course, you can only use boxes supplied by VM. This video will show you how to install a Virgin Media extension cable. • Plug the TV Box into a nearby mains socket. Choose your package. Manage Your Account. Answered! Go to Answer. You may still need to pay an activation fee, but some deals will offer activation for free. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. Like the TV cable we have too. Hey @KingsHeath thanks for reaching out to us 👋 and a warm welcome to the Virgin Media forums. Anything is technically possible. They will respond here in a few days. 10 July 2014 at 4:57PM in Techie Stuff. The other is marked TV, & this is used for TV & Broadband. Tech Chatter. OR. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Your Boosters also have a socket on the front – you can use this to plug in other electrical devices,. SSL coax is extremely versatile and can be used in several applications. Quicker to call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). We are about to move into a property which we are renovating, including a complete rewire. Don't touch it. I've spoken to Virgin who have said yes along with £99. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. However, I do not have any of the specified wall sockets available. This will not affect your broadband connection. The second two black cables are from a satellite dish, used by. . Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 95. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. Is it possible to upgrade TV package in a new contract in Virgin TV 360 2 hours ago; Returning KIT - pack not arriving despite multiple asks in Virgin TV V6 yesterday; Need To Extend Cable - can I please Make An Appointment in Virgin TV 360 Saturday; Moving cable connection to a different wall in Virgin Media: TiVo® service 3. Choose your package. on 12-01-2023 10:45. Bedfordshire. PS. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My VM Router is is my office adjacent to hall. What needs to be done is for the new Virgin Media CV21 connection. 1 Attach the base 1. Luckily for me I had a power socket right next to the area where I needed the cable to come in and it is also at the back of my. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. The RJ11 sockets will be redundant. Hi there I moved house with my family and we wanted to move to Virgin Media. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. Sometimes there is no wall box, just a trailing cable. A power adaptor to plug into the Stream box and a power socket at the wall. #VirginMedia #VirginMediaQuickStart #V. To get the cable removed or reburied, I'll need to get. A single cable modem can also be added to the same wiring backbone in your house. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. 5Gbps speed LAN (Ethernet) port. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. I've gone for Veetop Flat Ethernet Cables 1. OR. I was told when purchasing the broadband package that fibre was available here and already in. Virgin Media Movers Team. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. You should be able to do it on a call to CS. A Ti-Vo was installed in one of the upstairs bedrooms. Cable TV & Virgin Media TV Boxes & Services . I was told when purchasing the broadband package that fi. If you have one of their recent "superhub" models, it has four ethernet sockets on the back. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. We would like to show you a description here but the site won’t allow us. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Account - Mobile. g. 1 ACCEPTED SOLUTION. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. Thank you for your help. Stay safe online. Most QuickStart kits have just 6 cables, connectors and powerlines to. Switched. Back a step. My problem, like many others is the main phone line is in one room and the hub in another. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. The distance is approximately 12 metres. A master socket is the main socket for the phone line in your home, not an extension socket. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Connect a pair into pins A & B. I'm due to have Virgin Media installed next weekend with both TV & broadband services. You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Sorry to hear you. 4 2 Within 2 minutes press theSocket. - 5266634. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. As the Hub starts up, it'll need to connect to the Virgin. See where this Helpful Answer was posted. Switching broadband provider is as easy as 1, 2, 3…. We would like to show you a description here but the site won’t allow us. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. 0 or Hub 3. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Buy the appropriate extension cable. Options. 0 Kudos. Push the white cable with the black label into the Hub. I just got Virgin Media kit and read all information carefully and checked - 5200805I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. Home Phone. I therefore need to get the virgin internet from the front room to the offic. They will run the cable underground. All the cabling is the property of Virgin Media and must not be touched. . Step 3: Plug in your Virgin Media Hub on the go-live date. PS. Behold the power of Powerline. A BT master socket. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge 4. In any case your contract prohibits you moving it yourself. There is nothing about a Virgin phone line that makes it impossible. Virgin Media Wall Sockets: Do You Need One? The answer is yes unless your service comes from another connecting point in your building, or from an outdoor. Not had any success calling. • Find that cable at who blue gang on the end and plug it to the socket for the Hub. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The approach I took was to snip the coax where it entered the house upstairs, then rerouted it through to it's new location downstairs. I wanted to check with people on here before trying to get an engineer in, just. The box and cables may have been removed by the previous occupiers. easy install. Vonage 2nd line. Options. The property is in a conservation area subject to Article 4 restrictions which states cables cannot run up walls higher than 1m. can test they’re secure by checking they don’t move when pulled gently. Best of all, for many, it’s a free upgrade. OR. Various cable mediums are used in modern systems to transmit data. My options are . TV box - 15 mins. This still leaves me with a couple of important concerns. You may need to use the. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Pay £75-£99 for Virgin Media to do it. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Connect the Hub’s power cable with the blue tab. I have gone to VM several times but keep getting told I would need to move my. on 27-10-2022 09:24. 30 Dec 2022. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. Hey thanks for reaching out to us and a warm welcome to the Virgin Media forums. Hi, Currently, we have our Virgin Media wall socket in the hallway which doesn’t work as we have a TiVo box. This follows on from an appointment made for last week. Virgin Media M125 Fibre Broadband. The one thats on the bottom is the one you need for Virgin. If you wish to go ahead and get this booked I will be more than happy to help further or you can call us on either 150 from a Virgin Landline or Mobile or 0345 454 1111. " The hub is upstairs as previously said. cable from wall. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Virgin Media;. Note: if you use the new Virgin Media Hub or Super Hub – our combined modem and wireless routers for cable customers – your. properly. 0a output. cheshire_man. Answered!So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Instead of leaving the splitter in the brown box in place, unscrew that and replace it with a 'f connector coupler', connecting the cable you want to use to it (leaving the other one disconnected in the brown box). Your service provider is. The PC had no signal. Perfectly safe to remove it. No, what you need to do is switch the extension wiring from the BT socket to the VM one. RedTomato said: I removed my Virgin cable about a month ago. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Raised Rounded Profile. We would like to show you a description here but the site won’t allow us. I have the most. A Virgin Media wall socket is simply a point of entry into your home. I will send a private message - watch out for the purple envelope inviting you in. What type of cable does Virgin Media use? SSL Coax. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. - 5109379My Virgin Media App. The main handset that you have would need to be plugged into the hub and any other handset could be plugged into an extension, you wouldn't need another adaptor to do this. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Around 50 per cent of UK homes are passed by Virgin’s cable network and the online service will tell you what services are available at your new address. 1) Disconnect the master socket from the 2 wire exchange line, take care to retain all internal extension cables. Surrey. I really want to sign up now before I move into. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. We're currently making use of an existing Virgin point for both the router and the tv which wraps over the roof to the back of the house for the lounge. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. I can’t take it off by myself so I called 0800 953 9500. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). Following the installation and verification of its functionality, you can browse the web or. SSL coax is extremely versatile and can be used in several applications. 2: Seeker. Hope this helps, I'm sure another poster will answer your question better. Koda. What type of cable does Virgin Media use? SSL Coax. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. I'm very sorry for any issues you've had in speaking with the team. Regards, Steven_L. Plug into the wall socket. All the sockets are put in for you if they do not exist already e. You could get up to £200 paid off. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. We all know and love the internet and TV services that can enter our homes through entry points. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. . Reduces the. I don't work for Virgin Media. on 19-04-2022 19:46. There's a couple of different issues you have mentioned here so I will deal with them each individually. Do you need a Virgin Media Socket for WIFI? I moved house with my family and we wanted to move to Virgin Media. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Feed this disconnected extension wire into the VM socket and. I am not currently a virgin media customer. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. 1. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. The new fibre phone line is designed to work with the same phones as the old copper line. Ultrafast Broadband. If it doesn't work then you can call the pre-installs team on 0800 052 1734. You need a small spanner to remove this. My question is, will the old socket still be live? Or will it just be re-moved to the new place? Id like to have 2 sockets live in the room if possible incase I want to move the TV again. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. The Gamer Lounge. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Options. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. on 03-01-2022 18:08. Step by step guide to self installing your Virgin Media broadband Hub 4. Tool for removing cable box. A Virgin Media wall socket is simply a point of entry into your home. Or the virgin cable that comes into ur property at the moment pull out and. Solved: Hi everyone, I was wondering if it would be possible to move the Virgin Media network port in my house from the first floor to the - 5147803. Your traditional landline sockets will no longer be the connecting point for your landline handset. Sometimes there is no wall box, just a trailing cable. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. It might though take from a couple of days to a week to then get the tech visit. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Dave. Fibre Broadband. Thank you for posting and for joining this thread regarding home phone switchover. You may still need to pay an activation fee, but some deals will offer activation for free. Pop the power cable into a nearby plug socket, and turn it on. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A coax cable will also need to be installed by Virgin Media for the live TV signals. . Very poor advice. Background I moved in around 3 weeks ago. VMED O2 UK Limited, trading as Virgin Media O2, is a British mass media and telecommunications company based in London, England. To work, your wireless router needs to be placed within reach of: A power socket. Buy the appropriate extension cable. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Working hard to help connect the nation, shop our offers and order online. This will allow a RJ11 socket at the telephone. The wi-fi performance of VM's hub's, however, is generally rated as poor on here no matter where it is located. I've got a new hub 5 and want to take advantage of it on my pc. None of the numbers line up correctly to the sockets!There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. 132Mb average speed. Hi I have the same query, I need an engineer to move our 2 virgin media entry points please - 5109379 - 2. Plug the cables into the hub. • Turn on your TV, then using your TV remote, press the Input, AV or Source button. Tudor. See where this Helpful Answer was posted. Browse Virgin Media Virgin Media Community. We have a virgin media wall socket with an ethernet - 4353656. Choose the best spot for your wifi hub. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. I'm a Very Insightful Person, I'm here to share knowledge. The UK isn’t the first country to make this move. Posts. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. Manufacture sure. Your number will transfer to the Virgin socket. Virgin Media Help - Get help, tips an. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. It’s easy to switch your TV and landline services too. Browse Virgin Media Virgin. That is the way I want it to stay. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Manage Your Account. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Plug into the Virgin Media wall socket. I will send you an invite into a private chat, if you would like help arranging this click on the purple envelope. g. First, check that your device is running the latest software as this might be causing the issue. Reply. Your cable modem (for fibre optic broadband customers) or your main telephone socket (for National broadband customers). Would. VM will move the socket for £25, probably cheaper than an electrician. You need something called a barrel to connect the two. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The line is a cable which comes from outside near the pavement and goes all the way up under the roof, where the internet box is. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Choose the best spot for your wifi hub. 2. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. If Virgin Media has the best deal for you chances are it'll be exactly the same situation for the next tenant as well, so once you move out they'll just end. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. Superfast Broadband. Turn on and start the Box. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. We only have the Open reach Master socket 5C. • Take the red-banded end of the isolator cable and push it. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. #4. 2. Plug the cables into the hub. 95. At first, I was concerned that this was a scam but there are enough posts on the help forum to convince me otherwise. And then somehow through a wall to the other side, which is under the stairs. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. You should call 150 from a Virgin landline or mobile, or 0345. 2 to your Hitron Find your isolator cable Attach the base to your Hitron. So simple, the Virgin connectors are crimped to the cable so it took no time at all. Got my virgin media self install kit but I don't have a virgin socket. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. I will assist you on getting this done for you. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. My problem, like many others is the main phone line is in one room and the hub in another. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. 29/07/15 - 16:50 #1. If it’s not a technical issue you need help with then we’re here to support you on. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. All the sockets are put in for you if they do not exist already e. £ 9. Jun 1, 2007 #16.